FAQ
You're supposed to find all the answers to your questions, but if not, you have the contact page.
🛍️ Orders
How do I place an order?
You choose your products, add them to your cart, and confirm your order via our secure payment system. Simple and fast.
Can I modify or cancel my order?
Yes, if it has not yet been shipped. Contact us quickly so we can help you.
How do I track my order?
As soon as it is shipped, you will receive an email with a tracking number. You can track your package in real-time.
🚚 Delivery
What are the delivery times?
In France: 2 to 5 business days
In Europe: 4 to 7 business days
What are the shipping costs?
Fees are calculated automatically at checkout.
Delivery may be free for orders over a certain amount displayed on the website.
Do you deliver internationally?
Yes, in several European countries.
My order is late, what should I do?
Check your tracking. If there's no movement, contact us and we'll take care of it.
💳 Payments
What payment methods do you accept?
- Credit card (Visa, Mastercard, Amex)
- PayPal
- Apple Pay / Google Pay
- Installment payment (if available)
Is payment secure?
Yes, 100%. All data is protected by an SSL system and is never stored.
✨ Products
Do YummyWax products comply with European standards?
Yes. They comply with Cosmetic Regulation 1223/2009, are registered with the CPNP, and manufactured according to GMP standards.
Is wax suitable for sensitive skin?
Yes, our formulas are gentle and suitable for most skin types. However, we do recommend a small patch test before the first use.
Is it tested on animals?
No, it is forbidden in Europe and we strictly comply with this regulation.
Can I use YummyWax on all areas?
Yes: legs, arms, underarms, bikini line…
For very sensitive areas, take your time and follow the steps carefully.
🔧 Usage
How do I use wax?
Melt the beads in a wax warmer, apply a generous layer, let it dry, and then pull it off with a swift motion, against the direction of hair growth.
How long do the results last?
Between 3 and 4 weeks or more, depending on your regrowth cycle.
How many marbles should I use?
About 80 to 100 g for a standard session. It all depends on your use.
Can I reuse the wax?
No, like all professional waxes, it is not reusable.
🔄 Returns & Refunds
Can I return my order?
Open products cannot be returned.
New, sealed products may be returned within 14 days.
How to ask for a return?
Write to us with your order number and the reason for the return. We'll guide you.
When will I be refunded?
Once the product is received and validated, the refund will arrive within 3 to 7 business days.
🧾 Legal information
Where can I find your General Terms and Conditions of Sale?
They are accessible in the "Information" menu or at the bottom of the page.
Are your products manufactured in certified environments?
Yes, our partners comply with European quality and safety standards.
📞 Support
How can we reach you?
You can write to us via:
- The contact form
- The email address indicated on the Contact page
We generally respond within 24 to 48 business hours.
